Last updated: April 17, 2026For customer support, privacy requests, account help, or bug reports, contact:[email protected]What We Can Help With
- Email login issues
- Sign in with Apple issues
- Account recovery questions
- Profile updates such as nickname, birthday, gender, or avatar
- Media upload problems
- Chat or location-sharing issues
- Notification or permission questions
- Privacy requests, including account deletion, access, or correction requestsWhat to Include in Your Email
To help us resolve your issue faster, please include:
- The email address associated with your account, if available
- Your device model and operating system version
- The SeeingU app version
- A short description of the issue
- Steps to reproduce the issue, if relevant
- Screenshots and the approximate date and time of the problem, if availableResponse Time
SeeingU generally aims to respond within 3 to 5 business days. Some privacy and account ownership requests may require additional verification before action can be taken.
You may contact support in English or Chinese.Privacy and Account Deletion Requests
If you want to request account deletion, data access, or correction, email [email protected] from the email address connected to your SeeingU account when possible.